Shipping & Returns


Please bear with us as we try our best to ship out all products as delivery dates may be affected by COVID-19. Thank you for your patience in advance.


All our products require a signature on delivery. For an extra piece of mind once your order is dispatched you will receive an email confirmation with full details of your shipment together with tracking information.


Returns


If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods to our warehouse within 7 days of receipt and we will issue you a refund upon receipt of the item(s), returned to us within 14 days of the delivery date.

Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.


Simply return to us for an exchange or full refund within 14 days of receipt. We will process your exchange or refund (excluding original delivery charge) when we receive your parcel.


Please note bespoke orders are non-refundable.

By Post to: 

Silverback Group
6 Holme Road

London, E6 1LY


Exchanges


Exchanges can only be made for a different size or colour of the same product and are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price there will be no credit.


Refunds


We inspect all products sent before shipping to ensure the highest possible standards, but if for some reason the product you have received is not what your ordered or in some way faulty, please contact silverbackgrouponline@gmail.com immediately quoting your order number and details of the product you wished to purchase and/or stating the problem with the item received and specifying whether you require a refund or a replacement. We will then advise on how to proceed with the return.


Order Cancellation.


Under the Consumer Contracts Regulations you have the right to cancel your order or any item purchased online, for a full refund. If you have not yet received your order, please contact silverbackgrouponline@gmail.com as soon as possible to arrange a cancellation before the order is dispatched.


All order cancellations must be made in writing, quoting your order reference number, within 14 days starting the day after you receive your order. If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.


In accordance with the Consumer Contracts Regulations we will refund standard delivery charges if the whole order is returned but if only part of the order is returned we are not obliged to refund any of the delivery charge.